Keep Customers Informed & Eliminate WISMO ("Where Is My Order?") Tickets

Nothing frustrates a customer more than silence after placing an order. If an order gets delayed in fulfillment or supplier queues, proactive communication turns a potentially negative review into a demonstration of great customer service.

Delayed Order Alert (Day 4) automatically detects orders that have remained unchanged in statuses like Pending or Processing for 3 full days (72 hours). On the 4th day, it sends a personalized, professional HTML notification letting the customer know their order is prioritized and in progress.

Key Features

• Automated Day 4 Triggers: Accurately tracks order status age via date_modified (72+ hours without manual updates).
• Multi-Status Selector: Choose exactly which statuses are monitored (e.g., Pending, Processing, Awaiting Stock).
• Full WYSIWYG Summernote Editor: Create clean, branded HTML emails directly from the admin panel—no hardcoded files.
• Dynamic Placeholders: Use easy tags: {order_id}, {firstname}, {lastname}, {date_added}, and {store_name}.
• Zero Duplicate Spam: Intelligent database flagging ensures a customer receives the delay alert exactly once per delayed status cycle.
• Admin Audit Trail: Adds an automatic entry into the Order History tab inside OpenCart Admin so your team knows the alert was dispatched.
• Secure Cron Execution: Trigger via cron CLI or secure tokenized cURL/HTTP webhooks.
• Lightweight & Clean: Standard MVC architecture. Does not touch or override any core OpenCart files.

Why Store Owners Need This

Installation & Requirements

• Compatible with all OpenCart 3.0.x versions.
• Standard OCMod ZIP upload via Extension Installer.
• Requires standard server crontab or cPanel Cron Job support.
• Includes documentation and fast developer support.